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Emergency Response Coordinator

2 months ago


Brighton, Brighton and Hove, United Kingdom Specialist Rescue Group Full time
Job Summary

We are seeking a highly skilled Global Operations Specialist to join our team at Specialist Rescue Group. As a key member of our operations team, you will be responsible for providing logistical support to our medical and security services.

Key Responsibilities
  • Dynamic Case Management: Oversee the fair distribution of cases and initial calls, ensuring meticulous documentation and smooth communication with all parties involved.
  • Operational Support: Collaborate with the Operations Director on projects that propel the company's growth, enhancing our global network by maintaining and updating provider agreements and certifications.
  • Global Network Development: Strengthen relationships with international providers, filling service gaps by introducing new, reliable partners to our network.
  • Team Leadership: Support, develop, and manage a team of coordinators, fostering a collaborative, high-performance environment.
  • Client and Provider Engagement: Act as a compassionate, professional liaison for clients in their time of need, representing Specialist Rescue Group at embassies, consulates, and business events in the UK and abroad.
Requirements
  • Skills and Competencies: Exceptional communication skills, both written and verbal, strong attention to detail, and ability to manage multiple tasks effectively.
  • Desirable: Experience in coordinating emergency extraction, evacuation, and repatriation operations, a deep understanding of the logistics of repatriation of mortal remains worldwide.
  • Other Requirements: Candidates must pass security vetting, willingness to travel occasionally within the UK and internationally, professional presentation, and ability to serve as a company ambassador.
About Us

Specialist Rescue Group provides 24/7/365 Global Medical & Security Assistance Services, with access to UK-registered doctors and security specialists who can make clinical decisions, advise on immediate actions, and coordinate medical and security evacuations.