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Technical Service Engineer
2 months ago
We are seeking a highly skilled and motivated 1st/2nd Line IT Engineer to join our team at Bond Bryan. As a key member of our IT department, you will be responsible for providing technical support and maintenance to our IT infrastructure, ensuring seamless operations and optimal performance.
Key Responsibilities- 1st Line Support
- Provide front-line technical assistance to users, resolving hardware and software issues on both MacOS and Windows OS.
- Troubleshoot and resolve connectivity issues and basic network problems.
- Manage user accounts and permissions across various systems.
- Support email services, including Exchange OnPrem and 365.
- 2nd Line Support
- Diagnose and resolve complex technical issues, escalating to 3rd line support when necessary.
- Manage and maintain Windows Server environments and hybrid setups with 365.
- Implement and support MS Intune for device management and security compliance.
- Administer SharePoint sites and permissions.
- Oversee Veeam Backup solutions to ensure data integrity and availability.
- Configure and monitor Sophos Central for endpoint protection.
- Manage and troubleshoot Cisco Meraki network devices.
- Education and Certifications
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate).
- Technical Skills
- Proficient in MacOS and Windows OS.
- Hands-on experience with Windows Server administration.
- Knowledge of Exchange OnPrem and Office 365 administration.
- Familiarity with hybrid setups involving Windows Server and Office 365.
- Experience with MS Intune for device management.
- Understanding of SharePoint administration and support.
- Proficiency in Veeam Backup solutions.
- Competence with Sophos Central for endpoint security.
- Experience with Cisco Meraki network solutions.
- Experience
- Proven experience in a 1st/2nd line support role.
- Demonstrated ability to troubleshoot and resolve hardware and software issues.
- Experience in supporting users in a multi-location environment.
- Soft Skills
- Excellent communication skills, both verbal and written.
- Strong customer service orientation.
- Ability to work effectively both independently and as part of a team.
- Good organisational skills and attention to detail.
- Ability to prioritize tasks and manage time efficiently.
- Problem-Solving Abilities
- Analytical mindset with strong troubleshooting skills.
- Ability to diagnose and resolve complex technical issues.
- Capacity to learn new technologies quickly and adapt to changing environments.
- Professionalism
- Strong work ethic and reliability.
- High level of integrity and confidentiality.
- Proactive attitude and willingness to take initiative.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A chance to work with cutting-edge technologies.
We offer a competitive salary and benefits package, including flexible working hours, free fresh fruit, subsidised regular social activities, a health benefits package, pension contributions, and health insurance. As part of our commitment to professional development, Bond Bryan offers support time to undertake professional qualifications and studies.
We strive to ensure that opportunities to work and develop at Bond Bryan are open to all. We treat all job applications equally – regardless of age, disability, gender identity or gender expression, race, ethnicity, religion or belief, or sexual orientation.
