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Senior Infrastructure Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom Fujitsu Services Limited Full time

Job Summary:

Fujitsu Services Limited is seeking a highly skilled and experienced 3rd Line Shared Service Support Infrastructure Engineer to join our team. As a key member of our support team, you will be responsible for providing advanced technical support for complex infrastructure issues, collaborating with our support personnel to develop and enhance their diagnostic skills, and contributing to the development and implementation of new infrastructure solutions.

Key Responsibilities:

  • Providing 3rd line support for hardware, software, and network issues, diagnosing and resolving complex technical problems efficiently, and conducting detailed investigations and diagnostics.
  • Managing and maintaining virtualized and physical estate, ensuring optimal performance and availability.
  • Utilizing monitoring tools to analyze system performance, identify potential issues proactively, and implement automation tools and scripts for repetitive tasks to ensure efficiency and reduce manual errors.
  • Providing technical guidance and mentorship to 1st and 2nd line support functions, documenting system configurations, troubleshooting procedures, and resolutions for future reference.
  • Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades.
  • Testing and improving disaster recovery plans to ensure business continuity in case of system failures or disasters.
  • Building, monitoring, and supporting Windows Server (2019/2022), Linux Server administration (Redhat, Oracle, Ubuntu), VMware Suite Administration (VCenter/ESXI), Active Directory & Group Policy management, design, and troubleshooting, and good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches).
  • Storage systems technology experience (SAN/NAS), scripting and automation experience (PowerShell/Ansible), and desirable experience in PKI management (Windows / Entrust), Microsoft System Center suite management, backup solution management (Veeam), patching toolsets (WSUS/Redhat Satellite Server), Tenable SC / Nessus, Zabbix, Elasticsearch, LiveNX, database management (Microsoft SQL Server/MySQL/Postgres), and thin client solutions (Scout/Elux).

Requirements:

  • Senior 3rd line Infrastructure Support Engineer with extensive experience in maintaining complex secure solutions.
  • Dependable and experienced support staff who are not afraid to own problems and incidents and deliver solutions to issues.
  • Subject matter expert in a technology area that we are supporting or will be delivering as a future upgrade.

About Us:

Fujitsu Services Limited is a Disability Confident Employer and a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter. We are committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.