Senior Internal Communication Specialist

4 weeks ago

Walsall, Walsall, United Kingdom RAC Full time
About the Role

We're seeking a highly skilled and experienced Senior Internal Communication and Engagement Manager to join our dynamic Comms and Engagement team at RAC. As a key member of our team, you will play a vital role in driving our internal communication and engagement strategy, ensuring that our colleagues are informed, engaged, and motivated to deliver exceptional customer service.

Key Responsibilities
  • Lead on designated sub-sections of the Engagement and Communication strategy, from project planning to delivery and evaluation.
  • Channel management and improvement - own group-level comms channels, review, develop, maintain, and deliver comms channels.
  • Content and campaigns - plan, design, develop, and deliver effective campaigns and content to drive improvements in engagement.
  • Advising and supporting Exec and SLT members - deliver engaging communications and colleague engagement support.
  • Lead/support the successful management and delivery of comms events, including strategy roadshows/briefings, annual awards ceremony, celebration/social events.
  • Build, develop, and maintain effective working relationships with relevant stakeholders, consulting, influencing, and on-boarding to improve the success of the IC and broader People Agenda.
Requirements
  • Substantial experience and in-depth understanding of internal communication and engagement delivery, especially its application to large-scale, complex, fast-paced organisations.
  • Demonstrable record of leading interventions contributing to business success.
  • Ability to translate organisational objectives and strategic plans into tactical delivery activities across a range of different channels and media.
  • Expert and up-to-date knowledge of communication strategies, technologies, trends, and techniques.
  • Knowledge and experience of Enterprise Social Networks (e.g., Yammer/Workplace).
  • Understanding and enthusiasm for applying continuing developments in technology and social media.
  • Experience of successfully working with senior-level management, with the confidence to influence and challenge key business decision-makers constructively.
  • Highly developed communication and interpersonal skills and strong planning, organisational, and highly collaborative delivery skills.
  • Ability to deliver relatively straight-forward visual, audio, video, and digital content through applications such as Adobe Creative Cloud Suite, Popullo, SharePoint, Canva, and InDesign and Premiere Pro.
  • Significant experience in writing, proofing, and editing material, including critical and sensitive communications.
  • Experience of presenting proposals and plans to senior-level management.
  • Able to balance conflicting, changing, and pressing demands.
  • Ability to react quickly to changing circumstances.
What We Offer
  • FREE RAC Ultimate Complete Breakdown Service from Day One.
  • 25 days annual leave entitlement plus bank holidays.
  • Option to join RAC's Group Personal Pension scheme where we will match/contribute up to 6.5% on qualifying earnings.
  • 2 x Basic Salary Core Employer-funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
  • Family leave support including paid time off, flexibility, and resources to help balance work and family commitments.
  • Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
  • Car salary sacrifice scheme – after 12 months of employment, where you'll enjoy significant tax savings, including electric vehicle options.
  • Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech, and much, much more.
  • FREE onsite parking.

When you join us, you will automatically be opted into our Colleague Share Scheme, called 'Owning it together'. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC, and is no ordinary work benefit, incentive, or bonus.

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