Customer Experience Team Member
2 weeks ago
We are seeking a highly motivated and enthusiastic Customer Experience Team Member to join our team at Unite Students. As a key member of our front of house team, you will be responsible for providing a warm and welcoming service to our students, ensuring they feel at home in our accommodation.
Key Responsibilities- Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
- Conduct flat viewings and inspections, showcasing our accommodation to prospective students and highlighting its unique features.
- Plan and deliver events for our students, creating memorable experiences that foster a sense of community and belonging.
- Work collaboratively with colleagues to achieve team goals and objectives, ensuring seamless communication and a positive working environment.
- A caring and empathetic individual with a passion for delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with students and colleagues alike.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- A competitive salary and benefits package, including a discretionary annual bonus and a generous pension scheme.
- Opportunities for career development and progression, with a focus on employee growth and well-being.
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
Unite Students is a leading provider of purpose-built student accommodation, with a commitment to delivering exceptional customer service and creating memorable experiences for our students. We are driven by our values of instinctive inclusion, people make Unite Students, and room for everyone.
We are proud to be an employer that embraces individuality and diversity, and we are passionate about building inclusive teams that reflect the communities we serve. If you are a motivated and enthusiastic individual who shares our values and is passionate about delivering exceptional customer service, we would love to hear from you.
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