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Cleaning Operations Supervisor

2 months ago

Birmingham, United Kingdom Tame Cleaning Maintenance Limited Full time

Tame Cleaning & Maintenance Ltd

We are in search of a proficient Cleaning Contract Manager to oversee our operations. The selected candidate will play a crucial role in managing all facets of our cleaning contracts.

Key Responsibilities:

1. Overseeing Daily Operations
A manager's primary duty is to ensure that cleaning operations run seamlessly. This requires a comprehensive understanding of both front-end and back-end processes, alongside exceptional interpersonal skills.

2. Employee Management
Supervising in-house staff is a vital part of this role. This includes delegating tasks, coordinating various departments, scheduling work shifts, and managing payroll. A successful operation often hinges on motivating staff to provide outstanding service.

3. Recruitment
The manager will also be tasked with the recruitment of new staff. This involves advertising job openings, conducting interviews, and facilitating the onboarding process for new hires.

4. Training and Development
Organizing training sessions is essential to ensure that all employees receive the necessary skills and knowledge. Training may cover general customer service principles as well as specific cleaning techniques.

5. Event Management
The role includes managing cleaning requirements for special events. The manager must be present during these occasions to ensure that cleaning standards are upheld.

6. Complaint Resolution
Addressing complaints from both employees and clients is a key responsibility. It is crucial to handle these situations with professionalism to maintain the company's reputation.

7. Health and Safety Compliance
Ensuring adherence to health and safety regulations is a critical duty. This may involve conducting risk assessments and ensuring all staff are adequately trained.

8. Quality Auditing
Proactively maintaining high cleaning standards through regular quality checks is an important aspect of the role.

9. Relationship Management
Building and maintaining positive relationships with various stakeholders is essential for smooth operations and enhanced customer experience.

If you possess the necessary skills and are looking for a challenging role in contract management, we encourage you to consider this opportunity.



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