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Private Client Consultant
2 months ago
As a Private Client Consultant at Selfridges, you will be an integral part of a team that delivers exceptional customer experiences. Your primary focus will be on building and maintaining strong relationships with high-end clients, providing personalized service, and driving sales through strategic product recommendations.
Key Responsibilities:- Develop and maintain a credible client book by nurturing existing relationships and proactively recruiting new clients.
- Engage clients in the world of Selfridges, introducing them to new products and experiences, and encouraging frequency through accurate data capture and opt-in benefits.
- Host appointments, focus on getting to know clients better, and proactively follow up to build relationships and drive retention.
- Create extraordinary experiences by delivering the Selfridges Experience to clients, actively engaging them around the VIP programme, and encouraging event attendance and benefits understanding.
- Be responsible for preparing client areas, maintaining housekeeping standards, and having refreshments ready for client arrivals.
- Advise clients on the latest products and trends across divisions, delivered through different service propositions such as hosting in-store appointments, remote selling, and virtual appointments.
- Elevate the client experience by working confidently and collaboratively with brand partners and team members across the store.
- Be flexible and able to step in and support the front-of-house team to deliver extraordinary service.
- Excellent communication skills, adapting style and service to suit client needs and preferences.
- Sales and service expertise, acting as a personal concierge to clients by quickly assessing their needs and delivering an exceptional service.
- Strong relationships builder, understanding the importance of building relationships across front and back-of-house teams and brand partners.
- Tech-savvy, embracing clienteling tools and understanding the potential of using an omni-channel approach.
- Curious, seeking to discover more about clients and their preferences, and seeking opportunities to deepen connections and acquire new clients.
- Detail-oriented, noticing even the smallest details to ensure an excellent experience and luxury environment for clients.
- Knowledgeable, staying ahead of the latest trends, store events, and activity, and continuously broadening product knowledge across the store and beyond.
- Flexible, responsive to business needs, and happy to take responsibility for tasks that may go beyond the role expectation.
