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Front of House Team Leader

2 months ago


Twickenham, United Kingdom Stonegate Group Full time

About Us

At Stonegate Group, we're a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands like Slug & Lettuce, Be At One, and Popworld.

Job Summary

We're seeking an experienced Team Leader to join our team at Royal Oak in Twickenham. As a key member of our management team, you'll be responsible for supporting, coaching, and mentoring your team to deliver exceptional guest experiences.

Key Responsibilities

  • Support and develop your team to achieve high standards of service and quality.
  • Work closely with the management team to create and deliver business plans and strategies.
  • Ensure compliance with company policies and procedures in the absence of management.
  • Create a welcoming atmosphere for our guests, ensuring their needs are met and exceeded.

Requirements

  • At least 18 years old, as this role involves the sale of alcohol.
  • Experience in a similar role, with a proven track record of delivering excellent guest experiences.
  • Strong leadership and communication skills, with the ability to motivate and develop your team.
  • A passion for delivering exceptional customer service and creating a positive work environment.

What We Offer

  • Award-winning training and development programs to help you grow and succeed.
  • 25% off food and drink for you and your friends in over 800 sites.
  • A referral scheme of up to £1,000 per person.
  • Dental insurance and employee assistance programs.

Why Join Us?

At Stonegate Group, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members. If you're passionate about delivering exceptional guest experiences and have a strong desire to succeed, we'd love to hear from you.