Current jobs related to Director of Customer Experience - Burntwood, Staffordshire - Cameron Homes Ltd
-
Operations Director
1 month ago
Burntwood, Staffordshire, United Kingdom Involve Recruitment Full timeOperations Manager(Director Designate)Involve Recruitment is seeking an experienced Operations Manager to join our client's team. As a key member of the management team, you will be responsible for driving business strategy and success.This is an excellent opportunity for a construction professional with a strong background in operations management to take...
-
Operations Director
1 month ago
Burntwood, Staffordshire, United Kingdom Involve Recruitment Full timeOperations Manager(Director Designate)Involve Recruitment is seeking an experienced Operations Manager to join our client's team. As a key member of the management team, you will be responsible for driving business strategy and success.This is an excellent opportunity for a construction professional with a strong background in operations management to take...
-
Student Experience Team Member
3 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a highly motivated and caring individual to join our Customer Experience Team as a Student Experience Team Member. As a key member of our team, you will be responsible for providing exceptional customer service to our students, ensuring they have a positive and memorable experience living with us.Key ResponsibilitiesProvide a...
-
Student Experience Team Member
3 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a highly motivated and caring individual to join our Customer Experience Team as a Student Experience Team Member. As a key member of our team, you will be responsible for providing exceptional customer service to our students, ensuring they have a positive and memorable experience living with us.Key ResponsibilitiesProvide a...
-
Student Experience Team Member
2 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeCustomer Experience Team MemberUnite Students is seeking a Customer Experience Team Member to join our team. As a key member of our customer experience team, you will be responsible for providing a welcoming front of house reception service, conducting flat viewings, inspections, and leading sales conversations, and planning and running events for our...
-
Student Experience Team Member
3 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeCustomer Experience Team MemberUnite Students is seeking a Customer Experience Team Member to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our students, ensuring their needs are met, and creating a welcoming environment.Key Responsibilities:Provide a warm and welcoming front-of-house...
-
Student Experience Team Member
3 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeCustomer Experience Team MemberUnite Students is seeking a Customer Experience Team Member to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our students, ensuring their needs are met, and creating a welcoming environment.Key Responsibilities:Provide a warm and welcoming front-of-house...
-
Student Experience Team Member
2 weeks ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeAbout the RoleWe are seeking a highly motivated and caring individual to join our Customer Experience Team as a Student Experience Team Member. As a key member of our team, you will be responsible for providing a welcoming front of house reception service, conducting flat viewings, inspections, and leading sales conversations.Key ResponsibilitiesProvide a...
-
Head of Customer Contact
3 weeks ago
Burntwood, Staffordshire, United Kingdom Broster Buchanan Ltd Full timeBroster Buchanan Ltd is seeking a skilled professional to lead the customer contact division for repairs-related queries. The ideal candidate will have experience managing a customer contact team and working in a repairs-focused department. Key responsibilities include recruiting, managing, and leading the contact centre team, recording and logging repairs,...
-
Head of Customer Contact
3 weeks ago
Burntwood, Staffordshire, United Kingdom Broster Buchanan Ltd Full timeBroster Buchanan Ltd is seeking a skilled professional to lead the customer contact division for repairs-related queries. The ideal candidate will have experience managing a customer contact team and working in a repairs-focused department. Key responsibilities include recruiting, managing, and leading the contact centre team, recording and logging repairs,...
-
Children's Mental Health Service Director
2 weeks ago
Burntwood, Staffordshire, United Kingdom Map Room Full timeMap Room is seeking a seasoned Hospital Director to lead our Mental Health Services team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our rehabilitation and recovery unit, ensuring that our service users receive the highest quality care and support.The ideal candidate will have a clinical...
-
Customer Service Ambassador
7 days ago
Burntwood, Staffordshire, United Kingdom Unite Students Full timeCustomer Service AmbassadorAt Unite Students, we're looking for a Customer Service Ambassador to deliver exceptional front-of-house experiences for our students. You'll be the first point of contact, providing a warm welcome and answering any questions they may have.The RoleYou'll be responsible for:Providing a welcoming reception service to our...
-
Sales Ledger Clerk
4 weeks ago
Burntwood, Staffordshire, United Kingdom Proactive Personnel Ltd Full timeSales Ledger Clerk Job DescriptionWe are seeking a highly organized and detail-oriented Sales Ledger Clerk to join our team at Proactive Personnel Ltd. As a Sales Ledger Clerk, you will be responsible for managing the sales ledger, processing customer payments, and maintaining accurate financial records.Key Responsibilities:Process customer payments and...
-
Sales Ledger Clerk
4 weeks ago
Burntwood, Staffordshire, United Kingdom Proactive Personnel Ltd Full timeSales Ledger Clerk Job DescriptionWe are seeking a highly organized and detail-oriented Sales Ledger Clerk to join our team at Proactive Personnel Ltd. As a Sales Ledger Clerk, you will be responsible for managing the sales ledger, processing customer payments, and maintaining accurate financial records.Key Responsibilities:Process customer payments and...
-
Customer Service and Sales Associate
7 days ago
Burntwood, Staffordshire, United Kingdom Heron Food Full timePart Time Sales Assistant Opportunity at Heron FoodsWe are seeking a Part Time Sales Assistant to join our team at Heron Foods. The successful candidate will be responsible for ensuring top-notch store efficiency, guaranteeing fantastic customer service, and overseeing and maintaining the store's immaculate presentation and visual standards.Key...
-
Senior Quality Director
7 days ago
Burntwood, Staffordshire, United Kingdom Busy Bees Education and Training Full timeAbout the RoleWe are seeking an experienced and accomplished leader to join our team as the Head of Quality at Busy Bees Education and Training. This is an exciting opportunity for a skilled professional to lead our quality agenda and take overall responsibility for the effective management of quality nationally.As Head of Quality, you will develop and lead...
-
Part Time Sales Assistant
2 weeks ago
Burntwood, Staffordshire, United Kingdom Heron Food Full timeUnlock Your Potential as a Part Time Sales Assistant at Heron FoodsJoin our dynamic team and take on a challenging role that requires excellent customer service skills and a passion for delivering exceptional store experiences.Ensure seamless store operations and maintain a high level of customer satisfaction.Provide top-notch support to customers and...
-
Quality and Performance Director
1 week ago
Burntwood, Staffordshire, United Kingdom Busy Bees Education and Training Full timeAbout the Role:We are seeking a highly experienced and accomplished leader to join our team as Head of Quality. As a key member of our leadership team, you will be responsible for leading our national quality agenda, ensuring the effective management of quality across our organisation.Key Responsibilities:Develop and lead the implementation of quality...
-
Talent Acquisition Specialist
1 month ago
Burntwood, Staffordshire, United Kingdom Busy Bees Nurseries Full timeAbout the RoleWe are seeking a highly skilled Talent Advisor to join our recruitment team. As a Talent Advisor, you will be responsible for delivering a professional, solution-focused recruitment service to our centres.You will work closely with Centre Directors to discuss current and future vacancies, support and administer the recruitment and selection...
-
Talent Acquisition Specialist
1 month ago
Burntwood, Staffordshire, United Kingdom Busy Bees Nurseries Full timeAbout the RoleWe are seeking a highly skilled Talent Advisor to join our recruitment team. As a Talent Advisor, you will be responsible for delivering a professional, solution-focused recruitment service to our centres.You will work closely with Centre Directors to discuss current and future vacancies, support and administer the recruitment and selection...
Director of Customer Experience
2 months ago
This is a senior leadership role whose responsibilities include:
- Leading the way and helping to achieve the highest levels of customer satisfaction through effective management and strategic planning.
- Ensuring consistent delivery of customer care, including maintaining high standards of service and quality.
- Supporting and creating a high-performing team by managing internal customer care policies and procedures, and fostering a culture of excellence.
- Aiming to deal with customer care issues quickly, professionally, and to the customers' complete satisfaction, through effective communication and problem-solving skills.
- Spending time in the field visiting customers where required, and working collaboratively with internal stakeholders to ensure customer needs are met.
- Liaising and coordinating with various departments, including Construction, Technical, and Sales, to minimize customer care issues and improve overall customer experience.
- Utilizing data and analytics to create and monitor key performance indicators (KPIs) and drive business improvement, through the use of COIN's software.
This role requires an individual with excellent analytical and data skills, who is passionate about analyzing trends, data, systems, processes, and strategy for improvement, and who is committed to delivering exceptional customer experiences.
Benefits include:
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
