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ERP Solution Architect

2 months ago


London, Greater London, United Kingdom Daniel Ernest Full time
About Daniel Ernest

We are a global organization at the forefront of retail, technology, and innovation. Our team of experts solves retail problems by applying a consumer-centric lens towards solving business problems through efficient retail systems integration, leading to a productive customer shopping experience.

Job Summary

We are seeking an experienced Oracle Cloud ERP Service Manager to join our retail technology team. The successful candidate will be responsible for the service management and maintenance of Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications, plus associated add-on applications, integration, and ERP reporting.

Key Responsibilities
  • Provide subject matter expertise on the customer's Oracle ERP SaaS capabilities, including Oracle Retail Cloud Services and Oracle Fusion Cloud ERP applications, plus associated add-on applications, integration, and ERP reporting.
  • Coordinate and oversee maintenance, monitoring/response, first to fourth-line incident management, and problem management processes for the Oracle ERP solution landscape.
  • Manage day-to-day operations of all 3rd Party Support partners, report on their service provided, and conduct frequent, periodic performance reviews.
  • Assess readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service.
Deliverables
  • Ensure continuous service availability for all Business and Finance Oracle ERP users with minimal disruption.
  • Provide strong customer support capability for the Oracle ERP solution landscape through Service Design and effective ways of working with all resolver groups.
  • Assess readiness for new Oracle releases and other developments to the Oracle ERP solution landscape to be put live and taken into service.
  • Document and update Oracle ERP Service Management processes and ways of working.
  • Comprehensive handover of the role and capabilities to a permanent Oracle ERP Service Manager resource.
Requirements
  • Experience as an integration architect on retail ERP implementations.
  • Ability to work during Eastern Europe working hours.
  • Strong written and verbal English skills required.
  • Remote work with occasional travel within EMEA.