Join Mercure Earls Court as a Reservation Supervisor and be part of our dynamic team

We are seeking a highly skilled and experienced Reservation Supervisor to join our team. As a key member of our reservations team, you will be responsible for managing all reservations, ensuring seamless communication with guests, and driving commercial initiatives to fill our properties.

• Manage all reservations, including group bookings and rooming lists
• Drive commercial initiatives to fill our properties through direct and indirect channels
• Balance hotel inventory between our two properties
• Assist in driving additional higher-rated leisure groups and upselling F&B offerings
• Ensure accurate and timely processing of corrections and allowances
• Support team members in following their checklist
• Liaise with conferences and events to accept/decline group room requests
• Enter and track group and conference blocks
• Manage cancellations, pick-up, and release dates
• Ensure the charges for released rooms are communicated to clients and processed
• Prepare group and conference folders and brief departments as required for large events
• Adhere to all reservations standards as outlined in respective manuals
• Assist Rooms Division Manager in achieving benchmark Data Quality scores
• Take personal responsibility to ensure all inquiries are addressed
• Monitor forward reservations on a daily basis
• Ensure stop sells on room types, market segments, and/or rate levels are enforced when appropriate
• Maintain an open line of communication with the Rooms Division Manager and Revenue Manager
• Actively promote upselling within the reservations team
• Maintain a positive selling approach to maximize yield in both occupancy and rates
• Ensure the Hotel Guarantee Policy is promoted and adhered to
• Consistently deliver a product and service to meet the quality, standards, and expectations of customers
• Manage VIP bookings
• Active management of group blocks and wash
• Management and end-of-month balancing of complimentary rooms

• Employee benefit card offering discounted rates at Accor worldwide
• £5 for any name mention
• £200 for the Heartist of the month (Employee of the month)
• Free and delicious meal breaks on duty
• Complimentary stays in UK and North Ireland
• Friends & Family discounts
• 50% food discounts in our restaurants
• Pension Scheme
• Health Insurance
• Eye Test Vouchers
• Cycle to work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies
• Wonderful and fun colleagues
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Candidates must have the right to work in the UK.