IT Support Specialist

2 months ago

Cannock, Staffordshire, United Kingdom Capita Full time

About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Capita. As an IT Support Specialist, you will be responsible for providing technical maintenance and support for our ICT systems to a set of schools.

Key Responsibilities

  • Provide scheduled technical maintenance and support for ICT systems to ensure optimal performance and reliability.
  • Involvement in larger installations in schools in line with documented project plans.
  • Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
  • Research and document development projects and procedures for the team in line with strategic objectives for the business.

Requirements

  • Strong customer service skills and ability to work with a variety of stakeholders.
  • An interest in IT and a career in this area.
  • Ideal qualifications in IT (GCSE/A Level) although this is not essential.
  • Happy to work term time only.
  • Full UK licence with access to own vehicle.

About Capita

Capita is a leading provider of business process management and integrated professional support services. We work in partnership with schools, academy trusts and Local Authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment, and is given expert guidance to realise their full potential.

What We Offer

  • Salary of £19,355 (full time is £22,544 but as this person works term time only the salary is lower).
  • A term time only contract - no work during school holidays.
  • The opportunity to develop and learn the role of IT Support.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What We Hope You'll Do Next

We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, or if you'd like to discuss other changes or support you might need going forward, please contact us.

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