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Skincare Department Manager

2 months ago

Dartford, Kent, United Kingdom Sephora Full time

Job Summary:

We are seeking a highly skilled and experienced Skincare Department Manager to join our team at Sephora. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our skincare department, driving sales, and delivering exceptional customer service.

Key Responsibilities:

  • Team Management:

    • Lead and motivate a team of Beauty Advisors to achieve sales targets and deliver exceptional customer service.

    • Provide guidance, coaching, and training to develop the skills and product knowledge of Beauty Advisors.

    • Create a positive and engaging work environment that fosters teamwork, collaboration, and high morale.

  • Sales & Customer Service:

    • Drive sales by actively engaging with customers, understanding their skincare needs, and recommending suitable products.

    • Demonstrate in-depth knowledge of skincare products, ingredients, and brands to assist customers in making purchasing decisions.

    • Ensure that the skincare department meets or exceeds sales targets, and take appropriate measures to address any performance gaps. Resolve customer complaints or concerns in a timely and satisfactory manner, ensuring customer satisfaction.

    • Product Management: Ensure proper merchandising and stock management within the skincare department, including regular inventory checks and restocking. Collaborate with the Store Manager and Buying team to analyse sales data, identify trends, and make informed recommendations on product assortment and stock levels.

    • Stay updated on industry trends, new product launches, and skincare techniques to provide customers with the latest information and product recommendations.

  • Operational Excellence:

    • Adhere to all company policies, procedures, and operational guidelines. Ensure compliance with health and safety regulations within the skincare department.

    • Monitor and maintain visual merchandising standards, including cleanliness, organization, and product displays.

    • Conduct regular audits to ensure accurate cash handling and POS transactions.

  • Training and Development:

    • Plan and conduct regular training sessions and product knowledge seminars for the skincare team.

    • Stay informed about new skincare techniques, trends, and product launches, and share knowledge with the team. Identify individual training needs and provide ongoing coaching to support the professional growth of Beauty Advisors.

Requirements:

  • Previous experience in a leadership role within the skincare or beauty industry.

  • In-depth knowledge of skincare products, ingredients, brands, and industry trends.

  • Excellent sales and customer service skills, with a proven track record of achieving targets.

  • Strong communication and interpersonal skills, with the ability to engage and connect with customers and team members.

  • Exceptional organizational and time management abilities.

  • Proactive problem-solving skills and the ability to handle customer complaints or concerns effectively.

  • Familiarity with point-of-sale (POS) systems and inventory management software.

  • A passion for skincare and the beauty industry.

  • Ability to work flexible hours, including evenings, weekends, and holidays, as required.