Building Ambassador
1 month ago
To provide exceptional service and support to residents in a modern, professional, and high-quality environment.
Key Responsibilities:- Ensure the reception desk is manned at all times, allowing for reasonable and managed absences to complete duties as required.
- Establish and maintain a high level of building and local knowledge to assist residents with their enquiries.
- Meet and greet all visitors in a professional and courteous manner and assist with showing round prospective residents.
- Answer telephone and respond to enquiries in a prompt, polite, and informed manner. Log calls and record any messages.
- Daily walk round inspection of all buildings and grounds. Report any building defects or security issues.
- Maintain a log for excellent and consistent communication.
- Receive, log, and keep safe, mail and parcel deliveries for residents.
- Ensure CCTV is monitored and any security risks are identified and minimized.
- Complete training and act as part of the Fire team, and under the direction of the Building Manager.
- Admit and log visitors to the buildings ensuring all correct permits are in place.
- Provide a fully responsive service for residents.
- Assist with annual safety inspections.
- Issue and monitor keys, cards, and access fobs in line with Standard Operation Procedures.
- Weekly Fire Alarm, Lift Line, and other H&S testing.
- Report any defects and health and safety issues to the Building Manager.
- Liaising with the managing agent. The agents will ask the concierge team to perform ad-hoc duties, e.g. smoke Alarm tests, meter readings, etc.
Please consider that this is not an exhaustive list of responsibilities. Additional duties/responsibilities may be added and required of the applicant to fulfill the needs of the business.
This role demands exceptional levels of customer service and interpersonal skills, and applicants must be able to demonstrate previous experience in a similar customer-facing or hospitality role.
Desirable Skills:
- Work experience as a Building Concierge, Receptionist, or similar role.
- Interpersonal skills.
- Problem-solving skills.
- Ability to work under pressure.
- Organizational skills – and efficient time management.
- Excellent attention to detail.
- Customer service attitude.
- Excellent communication and organizational skills.
- Pro-activeness.
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