Cafe Operations Manager

2 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom Tesco Full time
About the Role

We're seeking a highly skilled and motivated Cafe Team Leader to join our team at Tesco. As a key member of our cafe operations team, you will be responsible for ensuring seamless day-to-day operations, delivering exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Maintain operational and safety standards to ensure a smooth customer experience.
  • Ensure compliance with food safety and hygiene regulations.
  • Lead by example, providing an exceptional customer experience and setting the tone for the team.
  • Oversee cafe operations in the absence of the Cafe Manager.
  • Recognize and reward team members for excellent service.
  • Develop and maintain a thorough knowledge of our menu and support the team in doing the same.
  • Identify opportunities to boost sales and implement strategies to achieve growth.
  • Deliver Health & Safety and Food Safety training to team members.
  • Support the Cafe Manager in coaching and developing team members.
  • Continuously seek ways to improve customer service and the overall cafe experience.
Requirements:
  • Background in hospitality with Team/Shift Leader experience.
  • Passion for delivering exceptional customer service.
  • Knowledge of Health & Safety and Food Safety regulations.
  • Effective communication and interpersonal skills.
  • Ability to multitask and adapt to changing priorities.
What's in it for you?

As a Cafe Team Leader at Tesco, you'll enjoy a range of benefits, including:

  • Colleague Clubcard after 3 months service.
  • Flexible working options from day one.
  • Retirement savings plan.
  • LifeAssurance.
  • Access to free wellbeing services.
  • Exclusive deals and discounts website.
  • Uniform provided and policies to support you.
  • Holiday starting at 28 days (including Bank Holidays).
  • Access to colleague networks.
About us

Tesco Cafes are a great place to work, with a genuine family feel and a commitment to diversity and inclusion. We strive to create a workforce that reflects our customers and values individuality. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you.



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