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People Operations Manager

2 months ago

Salford, Salford, United Kingdom Pure 4 Recruitment Limited Full time
About the Role

We are seeking a highly skilled People Manager to join our team at Pure 4 Recruitment Limited. As a key member of our organization, you will be responsible for leading a small team of Legal and Support staff, providing guidance, direction, and support to ensure high performance and productivity levels.

Key Responsibilities
  • People Management
    • Lead, coach, and mentor a team of legal professionals and operational support staff, providing guidance, direction, and support to ensure high performance and productivity levels;
    • Set clear objectives/KPIs for the team, regularly review and monitor performance, provide guidance and support to achieve both business and individual objectives;
    • Monitor and evaluate performance, provide feedback through regular one-to-ones;
    • Support the training and development plans for the team to enhance their competencies;
    • Regularly review talent and capability in the team to manage the talent pipeline;
    • Provide ad-hoc support to the higher management team.
  • Process Management
    • Coordinate and prioritize activities, ensuring tasks are completed accurately within established deadlines and as per firm policies and procedures;
    • Manage resources (holidays, absences, out of office days etc) to minimize business interruption;
    • Analyze existing processes and identify opportunities for improvement to enhance efficiency and effectiveness;
    • Analyze and interpret data to create and maintain operational efficiency and support management decisions;
    • Business reporting, providing business updates;
    • Approve payments as part of delegated authority.
  • Operations Management
    • Allocate, delegate, and monitor tasks and activities of the team, managing adherence to deadlines and quality standards;
    • Identify and mitigate operational risks, implementing controls and protocols in line with operational processes;
    • Manage HR processes for the team (recruitment, induction, training, performance management etc.);
    • Be flexible to support issues that may occur out of hours.
Requirements
  • Proven experience in a leadership role, ideally within a legal firm but not essential;
  • Knowledge and understanding of the legal framework;
  • Ability to input and interpret data;
  • A team player and role model to establish a positive team culture, build strong relationships, promote effective communication, and facilitate collaboration and success;
  • Commercially aware and knowledge of setting and delivering business objectives and driving performance;
  • Commitment to maintaining confidentiality and high ethical standards.
Skills and Competencies
  • Excellent people management skills with experience of recruiting, onboarding, training, and performance management;
  • Excellent organization and time management skills and ability to work in a fast-paced environment, handling multiple priorities;
  • Analytical mindset with the ability to interpret data and metrics to make informed decisions;
  • Proficiency with MS Office suite and experience with relevant operational software tools;
  • Effective communication, negotiation, and interpersonal skills with an ability to build strong stakeholder relationships;
  • Solution-oriented with the ability to promote and implement prevention strategies;
  • High level of accuracy and attention to detail with excellent standards of spelling and grammar.
Qualifications
  • A recognized legal qualification preferred but not essential;
  • A recognized management qualification preferred but not essential.
Working Hours and Benefits

40 hours per week, Monday to Friday, 8am-5pm with a flexible 1-hour lunch break. Enjoy a range of benefits including free onsite parking, discretionary bonus scheme, Life Insurance benefit, Private Healthcare (tenure-based), Pension, Health Cash Plan, Career Progression programme, Onsite gym, Flexible holiday options, Discount memberships, Savings club, Charitable support, Casual dress, Wellness programme, Loyalty incentives, and free refreshments. We are also a real living wage employer.