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Strategic Account Manager

2 months ago

Redhill, Surrey, United Kingdom Maximus Full time

About the Role

We are seeking a highly skilled and experienced Strategic Account Manager to join our team at Maximus. As a key member of our Employer Engagement team, you will be responsible for identifying and developing strategic relationships with regional and key employer partners and organisations.

Key Responsibilities

  • Develop and implement regional sector plans aligned with our national employer engagement strategy
  • Source and share market insight and feedback from key employer partners to inform our plans and support Labour Market Intelligence (LMI) and analyst roles
  • Identify, engage, and manage key employer relationships within a sector or region to become the 'recruitment partner of choice'
  • Develop and manage employment opportunity pipelines, including ring-fenced and guaranteed vacancies, work experience placements, and job fairs
  • Coordinate recruitment activity to meet employer needs
  • Provide expert advice, guidance, and support on workforce planning, training needs analysis, and co-designing employment routeways to address current and future recruitment needs
  • Facilitate and encourage employer support as part of the prescribed customer journey, including sector insight sessions and assessment centres
  • Support the Head of Employer Engagement and Director of Employer Engagement with key account management of strategic and national partners
  • Work with the Strategic Engagement Manager to engage and support regional partner organisations, identified through strategic plans, with account management, relationship ownership, and programme development, including secondments where applicable
  • Support the development of best practice and efficient ways of working
  • Source and share market insight and feedback from employer partners to support the LMI analyst role
  • Act as an ambassador for customers requiring extra support, identifying and agreeing workplace adjustments, such as working interviews and job carving
  • Work closely with internal colleagues to ensure customers meet employer expectations and are prepared for transition into work
  • Understand site caseload job requirements and align employment and candidate pipelines, including detailed forecasting of future opportunities
  • Share market knowledge and intelligence to identify and address potential barriers to work, such as skills gaps and training
  • Support internal teams to better prepare customers through a shared understanding of job specifications and requirements

Requirements

  • Experience in recruitment and account management/business development
  • Significant experience of achieving and exceeding targets
  • Extensive experience of building rapport and relationships with employers
  • Strong understanding of labour markets and recruitment trends
  • Ability to produce labour market analytics and predict opportunities
  • Proactive and reactive in response to large-scale opportunities
  • Customer-focused with a strong commitment to customer care
  • Significant experience of delivering successful plans to agreed timescales
  • Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
  • Demonstrable influencing skills that promote commitment and action
  • Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve issues
  • Strong team player with a positive and flexible approach to work and colleagues
  • Previous experience in employability or a related service industry is desirable
  • Ability to travel independently within an agreed geography