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Client Support Specialist

2 months ago

Bexhill, East Sussex, United Kingdom Hastings Direct Full time

Become a vital part of our Client Support team at Hastings Direct

Flexible Work Arrangement: Experience the convenience of a hybrid work model, allowing you to work remotely for the majority of your schedule, with occasional in-office attendance for training and team events.

Work Schedule: A total of 37.5 hours per week, including 3-4 weekends within an 8-week cycle.

Office Location: Our office is situated in a prime area, easily accessible and close to public transport.

Compensation: Starting salary of £23,500, complemented by a range of benefits.

Training Program: Comprehensive initial training will be conducted in the office, followed by a transition to a hybrid working model.

Your Responsibilities: Manage incoming calls, respond to customer inquiries, resolve complaints, and ensure the provision of appropriate policies.

Employee Benefits:

  • Potential for an annual discretionary bonus of up to 5%
  • Option for hybrid working
  • Contemporary office environment
  • Inclusive and relaxed workplace culture
  • On-site dining facilities and coffee shop
  • 25 days of annual leave in addition to public holidays
  • Pension scheme with a match of up to 10% of your salary
  • Life insurance coverage
  • Discounts on company offerings and with partner retailers
  • Access to various employee programs and assessments
  • Referral program for employee recommendations
  • Provision of necessary technological equipment

Hiring Process:

To be considered, please complete an application form and an online assessment.

If you need any adjustments during the recruitment process due to a disability, please reach out to our recruitment team.

We are committed to equal employment opportunities and maintain a thorough referencing process for all candidates.