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Customer Portfolio Manager

2 months ago

Southampton, Southampton, United Kingdom Elis Full time
{"title": "Customer Portfolio Manager", "content": "About the Role

We are seeking a highly skilled Customer Portfolio Manager to join our team at Elis. As a key member of our sales team, you will be responsible for the retention and development of our existing customer portfolio.

Key Responsibilities
  • Analyse lost business and complaint management data to identify areas for improvement
  • Develop and implement customer account plans to drive growth and retention
  • Build strong relationships with customers to understand their needs and requirements
  • Work closely with the sales team to identify cross-selling opportunities and develop strategies to increase revenue
  • Monitor and report on customer metrics to predict trends and highlight opportunities and threats
What We Offer
  • A competitive salary of circa £30,000.00 plus bonus
  • 33 days holiday per year
  • Company Pension
  • Private Medical
  • Working with a great team
Requirements
  • Ability to listen to and influence peer group and department team members
  • Good attention to detail and the ability to analyse data
  • Strong collaboration and influencing skills across departments and sites
  • Driver's license
  • Flexibility to cover out of hours at the weekend on occasion
", "lang_code": "en-US"}