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Field Service Technician

2 months ago

London, Greater London, United Kingdom Exponential-e Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Exponential-e. As a key member of our technical team, you will be responsible for onsite cabling and hardware duties at customer sites across the region.

Key Responsibilities
  • Co-ordinate on site cabling and hardware installation duties, working closely with our Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
  • Actively travel to multiple customer cluster sites to provide technical support and ensure seamless delivery of our services.
  • Maintain a professional and disciplined approach when working within Exponential-e client premises, data centres, and telephone exchanges.
Requirements
  • Experience with hands-on work and projects, with a strong understanding of technical concepts and principles.
  • Confident with tools and equipment, with the ability to work independently and as part of a team.
  • Flexible on travel and working away, with a 'can-do' attitude and excellent communication skills.
  • Personal responsibility in delivering excellence, with a strong focus on customer satisfaction.
What We Offer
  • Career progression opportunities into management or other engineering roles, with a focus on developing your skills and expertise.
  • Autonomy and freedom to manage your own time and workload, with a flexible and supportive working environment.
  • A vibrant company culture with a wide range of events and social activities throughout the year, promoting teamwork and collaboration.
  • Comprehensive benefits package, including a company car/van, on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover, and holiday purchase scheme.