Apprentice Technology Specialist

1 month ago

Antrim, United Kingdom Telefónica Tech Full time
Job Title: Apprentice Technology Engineer

We are seeking a skilled Apprentice Technology Engineer to join our team at Telefónica Tech. As a key member of our engineering team, you will be responsible for the successful delivery of complex engineering solutions for our corporate End user platform 'OneDesk'.

Your primary focus will be on assisting the existing engineering team and working with the end user services team worldwide as we upgrade the global desktop estate to Windows 11. You will be responsible for developing new solutions to meet business requirements, engineering and development of custom solutions with various tooling, and working alongside our teams to advance and customize high-quality designs and documentation for solutions.

Key Responsibilities:
  • Develop new solutions to meet business requirements where no solutions currently exist
  • Engineering and development of custom solutions with various tooling such as PowerShell and Scripting
  • Work alongside our teams to advance and customize high-quality designs and documentation for solutions
  • Work on project-based delivery planning and execution of technologies in the modern workplace technology stack
  • Designing, building, testing, and implementation of the modern workplace technologies using Microsoft Endpoint Manager, Azure Active Directory, Intune, Microsoft 365, Power Automate, Citrix Cloud, AWS
  • Operation and further development of Windows 10/11 and new features (Evergreen)
  • Certification and integration of new hardware including Drivers and BIOS
  • Work alongside our Cyber Security team on modern security best practices and its implementation in the end user environment (policies, compliance monitoring, etc.)
  • Ownership of the engineering of the desktop build, DaaS, and remote access desktop solutions
  • Define and create process documentation for operational support on developed and existing engineering solutions
  • Defining and documenting modern workplace standards in the end user environment
  • Provide a 3rd line incident and problem escalation for applications and operating systems deployed to the live environment
Requirements:
  • At least 3+ years of experience in a similar role having completed large scale deployments of engineering solutions in the end user environment
  • Process and service-oriented thinking and familiarity with the Incident, Problem, and Change Management process (ITIL)
  • Understanding of agile working methods such as Kanban or Scrum
  • A good understanding of desktop hardware and upcoming roadmaps from major vendors
  • A good understanding of Microsoft 365 and Endpoint Manager roadmaps, and the ability to evaluate the applicability for business productivity solutions
Preferred Skills:
  • Expert knowledge of Windows Desktop (OS, Security, Deployment, Application Management, BIOS, Drivers)
  • Active Directory (Group Policies, Folder Redirection)
  • Microsoft Endpoint Manager - Management of Applications, Packages, Task sequences, Baselines
  • Scripting (PowerShell, Python)
  • Image creation and deployment (MDT, WIM creation, Task Sequences)
  • Microsoft 365

We are looking for a highly skilled and motivated individual to join our team. If you have the required skills and experience, please apply for this exciting opportunity.

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