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Logistics Coordinator

2 months ago

Northampton, Northamptonshire, United Kingdom Ricoh Full time

Job Title: Reverse Logistics Administrator

Company: Ricoh

Job Summary:

We are seeking a highly skilled Reverse Logistics Administrator to join our team at Ricoh. As a key member of our supply chain operations, you will be responsible for ensuring the efficient recovery of customer-owned stock and spare parts.

Key Responsibilities:

  • Inventory Management: Oversee the recovery of customer-owned stock and spare parts, ensuring timely collection and minimizing inventory levels.
  • Return Processing: Handle product returns efficiently, analyzing return patterns to identify opportunities for process improvements and cost reductions.
  • Customer Service: Provide responsive customer service for return-related inquiries, resolving queries in a timely manner.
  • Process Improvement: Analyze return data to identify trends and areas for improvement, implementing changes to optimize supply chain operations.
  • Collaboration: Work closely with cross-functional teams to ensure seamless communication and coordination throughout the return process.

Requirements:

  • Supply Chain Experience: Proven experience in supply chain processes, with a focus on logistics and inventory management.
  • Customer Service Skills: Excellent customer service and conflict resolution skills, with the ability to communicate effectively with customers and internal stakeholders.
  • Analytical Skills: Strong analytical skills, with the ability to interpret data and make informed decisions.
  • Technical Skills: Proficient in PC software, with the ability to collate and report data.
  • Communication Skills: Effective prioritization and communication skills, with the ability to work in a fast-paced environment.

Benefits:

  • Competitive Compensation: Competitive holiday entitlement and additional benefits package.
  • Professional Development: Opportunity to join a global company and develop your skills and expertise.
  • Work-Life Balance: Company car or car allowance and other amenities to support a healthy work-life balance.