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Technical Services Manager
2 months ago
Job Title: Technical Services Manager
Job Summary:
We are seeking a highly skilled and experienced Technical Services Manager to join our team at Senitor Associates. As a Technical Services Manager, you will be responsible for leading the service delivery and technical services team, ensuring that the team's processes and tasks are carried out efficiently and to a high standard of quality.
Key Responsibilities:
- Lead the Service Delivery Team: Oversee the service to customers to ensure effective service delivery and service levels are met for timely response and quality resolution of problems & projects.
- Provide Service Expertise: Provide service expertise and be the escalation point within the Service Delivery team on support and technical matters.
- Mentor and Coach Staff: Mentor and coach staff to maximise individual and team development, growth, competence, and succession.
- Oversee Service Delivery: Constantly monitor and document recommendations formally via service delivery plan including SLAs.
- Maintain Documentation: Maintain documentation and work with the Senior Management team on strategies, processes and procedures.
- Lead Projects: Have hands on input and lead projects/tasks.
- Ensure Inventory Tracking: Ensure accurate inventory tracking, licensing, and asset management.
- Develop Reports: Develop, generate and analyse operational and service performance reports and share with the Technical Services Team.
About Us:
Senitor Associates is a leading provider of technical services and solutions. We are committed to delivering high-quality services to our customers and are seeking a talented and experienced Technical Services Manager to join our team.
