Store Manager
6 days ago
We are seeking a highly skilled and motivated Store Manager to join our team at AllSaints. As a Store Manager, you will be responsible for leading a team of floor managers and stylists to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Lead and develop a high-performing team of floor managers and stylists to achieve sales targets and deliver exceptional customer service.
- Equip and incentivize your team with the latest product knowledge, brand strategies, and people updates to empower them to deliver an inspiring in-store and online customer experience.
- Support the brand leader in the development of your team, recognizing and highlighting achievements while identifying areas for improvement.
- Oversee and provide leadership and support to stylist team members with first-line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system.
- Take responsibility for ensuring your floor management and stylist teams look and feel ready to impress our customers, showcasing achievements and the pride in your team through our Google platforms.
- Awareness and handling of employee-related matters in store, working alongside your brand leader to resolve issues in a timely and effective manner.
- First and foremost, you are an amazing leader who strives to get the best from your team, identifying strengths and inspiring them to dazzle our customers.
- You love fashion and are an irresistible ambassador for AllSaints, believing in the power of an amazing new outfit.
- You have strong relationship management skills, creating fun and inviting environments for both team and customers, and you have the ability to influence our partners when needed.
- Tenacity and belief to succeed, aiming high, aiming for challenging targets and deadlines, and supporting your team to work towards them. You have the winning mentality that your team aspires to.
- Strong business acumen, knowing your business inside and out, an active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows
- Natural affinity in learning new systems and processes in a digital environment.
- Honest, trustworthy, and dependable, living by our brand values.
- A protector of the brand, a mentality to care for your customers, profit margins, and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand.
- Positive and inspiring, a natural coach who wants to help our teams do their best and feel appreciated.
We are a fashion brand that is passionate about creating high-quality, stylish clothing for men and women. We are committed to providing exceptional customer service and creating a positive work environment for our employees.
We recognize the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status, or age.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us. If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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