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Retail Store Manager

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Talent Finder Full time
Job Description

Job Title: Shop Manager

Job Type: Full-time/Part-time

Location: Stratford–upon-Avon

Job Description:

We are seeking an experienced and motivated Shop Manager to join our team. As a Shop Manager, you will be responsible for managing all aspects of the shop, including:

  • Recruiting, training, and supporting shop volunteers to maximize sales and revenue for participating charities
  • Communicating and working effectively with other shop managers to ensure day-to-day operations are met
  • Meeting sales targets, increasing sales and profit for the shop
  • Managing the set-up processes of the shop, including processing deliveries and reporting discrepancies
  • Managing stock levels, replenishing accordingly, and liaising with the Regional Manager to request top-ups of stock
  • Setting up the EPOS system and training volunteers
  • Cash handling, reconciling EPOS, and all banking procedures
  • Identifying volunteer recruitment needs and actioning recruitment campaigns in discussion with the Regional Manager
  • Covering shifts in the absence of volunteers
  • Supporting the marketing team with activities to raise the profile of the shop and organization in the local community
  • Managing rotas to ensure the shop is always operational within its agreed opening hours
  • Offering exceptional customer service to protect the brand and reputation of Cards for Good Causes

Requirements:

  • Experience across customer-facing environments
  • Experience of working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm, offering support to the team as needed
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximize all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values

What We Offer:

  • A competitive hourly rate of £11.44
  • The opportunity to work with a leading charity retailer
  • A supportive and collaborative team environment
  • Opportunities for professional development and growth