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Network Operations Technician
2 months ago
We are seeking a highly skilled Network and Microsoft System Engineer to join our team at Arqiva, a leading provider of broadcast and media services. As a key member of our Network Operations Centre (NOC), you will play a critical role in ensuring the smooth operation of our internal MPLS and SHF networks, which underpin the nation's broadcast networks.
Key Responsibilities:
- Work within a demanding 1st line operational network team, supporting the delivery of services for National Critical Infrastructure.
- 1st line incident and system management of Arqiva's internal MPLS and SHF networks that underpin the nation's broadcast network for TV and Radio.
- 1st line incident and system management of Arqiva's Gas Utility Network, where we provide the backbone for utility providers to monitor critical infrastructure across the UK.
- Prioritise the response to faults and service outages appropriately to ensure that strict customer Service Level Agreements are not breached as they may incur high financial penalties for the business.
- Maintain exceptional levels of incident management, ensuring all faults and service outages are accounted for in the incident management system, ensuring all incidents have correct and accurate updates and are progressed through to resolution within agreed SLA's.
- The role is likely to align to some/all of the following key service management processes: Incident Management, Change Management, Configuration Management, Problem Management, Knowledge Management, Major Incident Management, and Access Management to complement an End to End Service Management offering.
- Contribute to the continuous improvement of operating policies, processes and procedures.
- Engage with customers to build positive working relationships.
- Liaise with 3rd party suppliers and contractors to ensure that their delivery and support meets Arqiva's and our customers' requirements.
What We Offer:
- Up to £40K base salary
- 20% shift allowance
- Up to 10% pension contribution
- Private Medical
- 25 days annual leave
- Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
