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Credit Management Specialist

2 months ago


Lutterworth, Leicestershire, United Kingdom Nationwide Platforms Full time
About the Role

We are seeking an experienced Credit Controller to join our team at Nationwide Platforms. As a Credit Controller, you will play a crucial role in the collection of debts and management of customer accounts.

Key Responsibilities
  • Cash Collection: Proactively collect debts through various means, including letters, emails, and negotiations.
  • Dispute Management: Effectively manage and resolve customer disputes in a timely and professional manner.
  • Compliance: Ensure adherence to our risk insurance policy and maintain accurate records.
  • Credit and Risk Assessment: Conduct regular assessments to minimize the risk of bad debt and identify opportunities for growth.
  • Account Management: Monitor and control customer account balances against credit limits, providing timely updates and recommendations.
  • Reporting: Prepare and present weekly, monthly, and ad-hoc management reports to stakeholders.
  • Action Plans: Develop and implement strategies to collect overdue and over-exposed balances, ensuring timely resolution.
  • Debt Recovery: Refer accounts to a debt recovery specialist when internal collection efforts are unsuccessful.
Requirements
  • Previous experience in Credit Control or a similar environment.
  • Excellent communication and negotiation skills.
  • Proficiency in computer software and systems.
  • Attention to detail and ability to prioritize tasks.
  • Ability to work under pressure and meet deadlines.
About Us

Nationwide Platforms is the UK's market leader in powered access, with a fleet of 13,500 machines operating from 32 depots across the country. We pride ourselves on our commitment to health and safety, employee welfare, and customer satisfaction. As a member of our team, you will be part of a diverse and inclusive organization that values respect, teamwork, and excellence.