Financial Team Manager

1 month ago


West Midlands Combined Authority, United Kingdom Coventry City Council Full time
Job Title: Financial Team Manager

We are seeking a highly skilled and experienced Financial Team Manager to join our team at Coventry City Council. As a Financial Team Manager, you will be responsible for managing and monitoring the financial assessments support assistants and providing support and deputising for the Financial Assessment Operations manager.

Key Responsibilities:
  • Monitor financial assessment forms to ensure compliance with Department of Health's Charging and Statutory Support Guidance and Coventry Adult Social Care charging policy.
  • Resolve queries, complaints, and financial assessment appeals.
  • Monitor and report on financial details inputted into the department's CareDirector computer system.
  • Handle inquiries from operational staff, solicitors, Department for Work and Pensions, relatives, and service users regarding financial assessment outcomes and invoice inquiries.
  • Deputise for the Operational Manager at Management Team meetings, Cabinet, and/or Scrutiny.
  • Conduct regular performance management reviews and identify training and development needs.
  • Respond to complaints and appeals through the corporate complaint process and complete Ombudsman reports.
  • Co-ordinate, allocate, and monitor workloads to ensure customer focus and performance targets are met.
  • Provide statistical, financial, and operational reports to the Operations Manager.
Requirements:
  • A person with experience in management to lead and motivate a team.
  • Self-management skills for workload organization, prioritization, and implementation with minimum supervision.
  • Ability to provide and monitor training and development programs for the section.
  • Experience in implementing or managing a monitoring process and handling complaints.
What We Offer:

We offer a fantastic rewards and benefits package, including a guaranteed interview scheme for specific groups of people. We particularly welcome applicants from minority ethnic, LGBT+, disabled, and neurodiverse communities. If you join us, we will provide a supportive and inclusive work environment that values diversity and promotes equality.


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