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Technical Services Technician

2 months ago

Thatcham, West Berkshire, United Kingdom Talent Locker Full time
Job Overview

Talent Locker is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for ensuring the smooth operation of all desktops, laptops, tablets, and smart devices used by staff and students across the organization.

Key Responsibilities:

  • Monitor and resolve operational problems with IT systems and applications
  • Manage change requests and implement new technology services
  • Provide technical support and training to staff and students
  • Oversee the IT Change Management process and ensure compliance with industry standards
  • Support all IT-related projects and initiatives

Requirements:

  • 2+ years of experience in a similar IT support role
  • Strong knowledge of Windows desktop administration, Microsoft Office, and LAN/WAN maintenance
  • Familiarity with industry standards, service desk operations, and remote assistance tools
  • Ability to work in a team environment and provide excellent customer service
  • Strong problem-solving skills and attention to detail

Preferred Qualifications:

  • ITIL certification
  • MIEE and MCE certifications
  • Experience with audio-visual solutions and IT security