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Digital Support Specialist

1 month ago


Gloucester, Gloucestershire, United Kingdom Thinkproject Holding GmbH Full time
Jobbeschreibung

Wir suchen einen erfahrenen Digital Support Specialist, der unsere Kunden mit hervorragendem Support und technischer Unterstützung versorgen kann.



Verantwortlichkeiten

  • Als Hauptansprechpartner für unsere Kunden bieten Sie prompten und effektiven technischen Support über verschiedene Kanäle.
  • Entwickeln Sie ein tiefes Verständnis der Thinkproject Produkte und ihrer Funktionen, um den Anwendern Unterstützung und Anleitung auf Expertenebene zu bieten.
  • Lösen Sie Kundenanfragen, beheben Sie technische Probleme und leiten Sie komplexe Probleme bei Bedarf an höhere Support-Ebenen weiter.
  • Zusammenarbeiten Sie mit agilen Entwicklungsteams, um gemeldete Systemfehler zu untersuchen und zu beheben und so einen reibungslosen Ablauf für die Benutzer zu gewährleisten.
  • Enge Zusammenarbeit mit den Lieferteams zur Unterstützung der Produktmobilisierung und des laufenden Kundenbeziehungsmanagements.
  • Erstellung und Pflege umfassender Hilfe- und Supportmaterialien, einschließlich Wikis, Wissensdatenbanken und Benutzerhandbüchern nach den Grundsätzen des Content Managers.
  • Durchführung von Schulungen für Benutzer in Form von Webinaren, um sicherzustellen, dass die Benutzer über die erforderlichen Kenntnisse und Fähigkeiten verfügen, um die Produkte effektiv zu nutzen.
  • Funktionieren Sie als Bindeglied zwischen dem Support-Team und anderen Abteilungen und sorgen Sie für eine nahtlose Kommunikation und eine effiziente Problemlösung.
  • Beitrag zu Initiativen zur kontinuierlichen Verbesserung durch Bereitstellung von Feedback und Erkenntnissen auf der Grundlage von Kundeninteraktionen.


Qualifikationen

  • Nachgewiesene Erfahrung in einer technischen Supportfunktion, vorzugsweise in einem Software- oder Technologieunternehmen.
  • Solider technischer Hintergrund mit der Fähigkeit zur Fehlerbehebung und Lösung von Softwareproblemen.
  • Ausgeprägte Kundendienst- und Kommunikationsfähigkeiten mit der Fähigkeit, technische Konzepte für nichttechnische Benutzer zu erklären.


Was wir anbieten

Health Days | Lunch 'n' Learn Sessions | Women's Network | LGBTQIA+ Network | Demo Days | Coffee Chat Roulette | Ideas Portal | Free English Lessons | Thinkproject Academy | Social Events | Volunteering Activities | Open Forum with Leadership Team (Tp Café) | Hybrid working | Unlimited learning

Mitarbeiterzufriedenheit steht bei uns an oberster Stelle. Unsere Mitarbeiter*innen machen Thinkproject zu dem was es heute ist. Wir schätzen eine Arbeitsatmosphäre, bei der jeder die Möglichkeit hat, unsere Unternehmenskultur durch offenes Feedback und Respekt mit zu gestalten. Wir sind davon überzeugt, dass eine zeitgemäße Flexibilität und ein vielseitiges Benefitprogramm Erfolgsfaktoren für unser Business sind.

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