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Care Manager
2 months ago
About the Role
We are seeking a highly skilled and experienced Care Manager to join our team at Home Instead. As a Care Manager, you will be responsible for the start-up, growth, and development of our domiciliary care service, ensuring the delivery of outstanding quality care.
Key Responsibilities
- Work closely with the Director to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older people in the local area.
- Network in the local community to raise awareness of the service and promote the highest standards of care and service.
- Recruit and train Care Professionals to deliver exceptional care to our clients.
- Conduct risk assessments and ensure compliance with relevant legal and regulatory requirements.
- Manage a team to ensure exceptional service delivery to our clients and workloads are managed accordingly.
- Ensure successful operation of quality control systems and perform quality assurance visits for clients.
- Continually review and improve our processes to ensure the most effective and efficient service is always being delivered.
- Effectively manage complaints and incidents, carrying out investigations and using findings to initiate improvements.
Requirements
- Extensive care experience with excellent customer service and people management skills.
- Commercial awareness and strong influencing skills.
- Able to demonstrate achievement of business growth targets.
- Strong organisation and planning skills, with the ability to work well and accurately under pressure.
- Flexible to meet the demands of the business, including participating in an on-call rota.
- Possess a minimum qualification of NVQ Level 3 in Health & Social Care and be willing to work towards the NVQ Level 5.
About Home Instead
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
