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Senior Fraud Analyst

2 months ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
About the Role

We are seeking a highly skilled and experienced Senior Fraud Analyst to join our team at Cleo. As a key member of our fraud team, you will play a critical role in ensuring the safety and profitability of our platform through data-driven access decisions.

Key Responsibilities
  • Take on a senior analytics role on the fraud team, helping to prioritize the workload and strategy of the team
  • Define key fraud metrics and track KPIs to assess true risk to the company and our users
  • Conduct in-depth analysis of user behavior and payments data to identify features indicative of potential fraud
  • Collaborate with fraud investigators to identify trends and recommend new frameworks or rulesets to prevent future losses
  • Work closely with engineering, product, and data science partners to build a best-in-class fraud prevention, detection, and response framework
  • Optimize existing rules and create new data-backed fraud rules to reduce chargeback rates
  • Assess potential third-party partners that can supplement customer data or enhance risk decision-making
Requirements
  • Multiple years of experience in quantitative analysis within a digital product environment
  • Strong SQL skills, with the ability to dig deep into various data sources to find insights
  • Experience in an adversarial risk prevention or detection space, such as community integrity, financial crime prevention, or account security
  • Proven track record of proactively identifying new fraud rules, conducting root cause analysis, and optimizing existing processes
  • Exposure to both user-facing product analytics and back-end process improvements
  • Ability to define metrics from scratch and create dashboards
  • Familiarity with conducting large-scale A/B experiments
  • Preferred experience working with third-party data, such as payments processors, risk engines, or data aggregators
What We Offer
  • A competitive compensation package (base + equity) with bi-annual reviews
  • Opportunity to work at one of the fastest-growing tech startups, backed by top VC firms
  • Clear progression plan, with opportunities for growth and development
  • Flexible working arrangements, with a hybrid approach that balances remote and in-office work
  • 25 days annual leave, plus public holidays and additional days for every year of service
  • 401k matching in the US and 6% employer-matched pension in the UK
  • 2 months paid sabbatical after 4 years of service
  • Regular socials and activities, online and in-person

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.