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Customer Service Representative

2 months ago

Dartford, Kent, United Kingdom Huntress Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Service: Engage with customers to resolve logistics-related inquiries and provide timely support, ensuring all issues are resolved efficiently.
  • Logistics Coordination: Coordinate with internal teams to ensure smooth operations and enhance customer satisfaction.
  • Problem-Solving: Address customer concerns related to shipping, delivery timelines, and order tracking, using your excellent problem-solving abilities and attention to detail.
  • Collaboration: Proactively identify and communicate potential logistics challenges and work collaboratively with internal teams to find effective solutions.

Requirements:

  • Experience: Previous experience in customer service, preferably in a logistics or related industry.
  • Skills: Strong communication and interpersonal skills, with the ability to handle complex situations with patience and professionalism.
  • Qualifications: Excellent problem-solving abilities and a keen attention to detail.

About Huntress Search Ltd:

Huntress Search Ltd is a dynamic and forward-thinking recruitment agency, committed to providing exceptional service to our clients and candidates. We value diversity and inclusion, and strive to create a fair and equal opportunity recruitment process for all.