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IT Support Specialist

2 months ago

Rainham Medway, United Kingdom Smart Recruit IT Full time

Job Title: 2nd Line IT Technician

Job Type: Permanent

Location: Gillingham, Kent

Salary: £31,000 - £36,000 (DOE) + Company Benefits

Job Description:

We are seeking a highly skilled and experienced IT Support Specialist to join our busy service desk team. As a Senior IT Technician, you will be responsible for providing Tier 2 level IT support to resolve issues allocated by the IT Manager.

Key Responsibilities:

  • Monitor service desk for IT issues by reviewing incoming tickets and reviewing progress.
  • Support the roll out of new applications and ensure seamless integration with existing systems.
  • Install and configure computer hardware, operating systems, and applications.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Administer networks, review system logs, backup/AV checks, and general updates.

Requirements:

  • Experience of working within a network/IT field.
  • Good understanding of Windows, Mac OS, MS Office, Office 365, and Active Directory.
  • Confident in dealing with stakeholders at all levels.
  • Managing service desk requests through help desk systems.
  • Proven knowledge of Server, PC, and networking hardware.

Desirable Skills:

  • Knowledge of SCCM – Windows & Application Deployment, Anti-Virus Management.
  • Experience of supporting VoIP Telephone services.

Company Benefits:

  • Flexible working hours.
  • 25 days holiday.
  • Excellent career path with training and development opportunities.