Workforce Coordinator

3 weeks ago

Bridgwater, Somerset, United Kingdom Liberty Full time
Job Description

Liberty, a leading provider of heating and compliance services, is seeking an enthusiastic and engaging Work Coordinator to join our team. As a Work Coordinator, you will play a crucial role in ensuring the smooth operation of our business, working closely with our team to deliver exceptional results.

We are a dynamic and innovative company that is committed to putting our customers and clients at the heart of everything we do. Our team is passionate about delivering high-quality services that make a positive difference to people and communities.

The Work Coordinator will be responsible for:

  • Prioritizing and scheduling backfill and reinstatement tasks to ensure efficient use of resources
  • Rescheduling jobs that fall out of programme to minimize disruptions
  • Managing contract requirements for a range of jobs to ensure compliance and quality
  • Handling calls and scheduling a range of works to meet customer needs
  • Validating each job to ensure the required information is available for successful completion
  • Managing customer and client relationships to build trust and loyalty
  • Ensuring all regulatory information is updated and logged in real-time with status updates on our internal system
  • Providing an efficient and flexible response to operational issues to maintain levels of service delivery and programme works in line with contract specific requirements and engineer and supervisor capabilities and timescales

We are looking for a highly organized and communicative individual who can work independently and as part of a team. The ideal candidate will have:

  • A good level of education and relevant experience in a similar role
  • Previous call handling and scheduling experience
  • Ability to operate a computerized database system
  • Good knowledge of office working systems
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Demonstrate strong analytical skills and the ability to manage change

We offer a range of benefits for a rewarding career, including:

Pension Scheme

Annual Leave and Bank Holidays

Cycle to Work Scheme

Liberty Sense Awards - employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher

YuLife - includes life insurance, smart health, best doctors, mental health support, online health check, nutrition consultations, online fitness program, and employee assistance programme

Medicash Health Cash Plan - includes claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans, discounted gym membership, and savings on cinema tickets, travel, holidays, and retail

We are committed to investing in the up-skilling and development of our employees, ensuring competency and compliance to industry standards. We offer additional training where appropriate to give you the skills you need to deliver the service required.

Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect, and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion, and Engagement.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that only candidates who have the right to work in the UK will be considered for this role.

As part of our recruitment process, all employees need to be vetted and undertake pre-employment checks. For this role, you may need to complete a Disclosure and Barring Service (DBS) Check prior to or upon commencing employment with Liberty.

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