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Style Consultant

2 months ago

York, York City, United Kingdom Frasers Group Full time

About Us:

Frasers Group is a leading home furnishings retailer that prides itself on providing exceptional customer service and a unique shopping experience. Our in-house teams work tirelessly to ensure that every customer feels at home and relaxed in our stores.

We are seeking a highly motivated and customer-focused Style Advisor to join our team in our York Showroom. This 16 hour a week role requires weekend availability and involves being the first point of contact with our customers, providing them with inspirational ideas to fulfill their needs.

Key Responsibilities:

  • Customer Service: Welcome every customer so they feel at home and relaxed, encouraging them to spend time in the store and browse the full range.
  • Showroom Standards: Maintain our high showroom standards and visual merchandising in store.
  • Customer Support: Provide customers with advice and support, ensuring a full understanding of their needs and working to find solutions within the range offered.
  • Order Processing: Chase sales quotations and process orders precisely and efficiently, keeping customer information records up-to-date.
  • Brand Ambassador: Be a brand ambassador for Frasers Group, embracing the customer journey and leading by example in endorsing the company culture and standards.
  • Product Knowledge: Proactively improve and update knowledge of product & interior trends.
  • Experience: Experience within retail alongside proven experience with interiors/furniture.
  • Sales Experience: Strong sales experience and awareness of trends to support the customer in styling their rooms/homes.
  • Team Player: Be ambitious and confident, with a strong can-do attitude, enthusiastic and dedicated to providing excellent customer service, and a desire to work as part of a team to generate fresh and innovative ideas.
  • Technical Skills: Proficiency in MS Office and general IT.

Our Principles:

  • Think Without Limits: Think without limits and take the team with you.
  • Own It: Own it and back it.
  • Act with Purpose: Not hesitate and act with purpose.
  • Be Commercial: Be commercial and customer-focused.