KYC Analyst

Location: Gateshead Office Location - Hybrid Working Option Available following training period

Protecting Worldpay and the industry from financial crime, money laundering and terrorist financing.

The Global SMB Ongoing Customer Due Diligence (OCDD) team are a customer & business centric team responsible for assessing all SMB customers who request to change their bank account details and at regular intervals in their lifecycle, through periodic reviews and event driven reviews (EDR) such as additional outlets and change of legal entity.

This role involves reviewing standard risk customers, to validate and verify customer information against public records and assess against internal risk criteria.

Contact customers via email, webchat, and telephone to request, and provide, additional information required to support the review.

In addition to the role of a CDD Associate, you will also review moderate risk and high-risk customers and perform Targeted Due Diligence (TDD) and Enhanced Due Diligence (EDD).

You will also evaluate all high-risk cases that have been referred for approval.

Provide expert policy advice, and be a liaison to internal risk, compliance, and legal teams.

In addition to the role of a CDD Associate, you will provide support to the wider team, giving feedback and coaching on any training gaps identified, to ensure best in class service.

Work in collaboration with internal teams, such as Quality Assurance, Transaction Monitoring, Credit Risk and Cyber Security, highlighting any trends and issues.

Accountable for ensuring training material is kept up to date, version controlled, and updates are effectively communicated to the relevant teams.

Requirements:

• Knowledge of CDD and EDD policies and procedures, with a minimum of 2 years' experience in a CDD/KYC, or similar, role.
• Superb diligence and an ability to apply creative problem-solving techniques and tools to compliance issues.
• Added bonus if you have:
  • Experience of Coaching and Training.

Benefits:

• A competitive salary and benefits.
• Time to support charities and give back to your community.
• Parental leave policy.
• Global employee assistance program.

At Worldpay, we stay agile, using our initiative, taking calculated risks to progress. We champion our ideas and stay flexible to make them happen.

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