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Receptionist - 7 Clarges Street

2 months ago

London, Greater London, United Kingdom Savills Management Resources Full time

Job Summary

The Receptionist will provide exceptional customer service to all personnel visiting and utilizing the building, maintaining a professional outlook and creating a lasting impression.

Key Responsibilities

  • Maintain a clean, tidy, and welcoming reception area to five-star audit standards.
  • Display a courteous, professional, and helpful nature at all times, adhering to a high standard of personal appearance.
  • Carry out duties in accordance with instructions from the Reception Services Line Manager, Building Manager, or Supervisor.
  • Comply with reception processes, procedures, and standards of work assigned to the property or properties.
  • Establish a professional working relationship with all staff, tenants, and contractors, serving as the first point of contact for the building.
  • Meet and greet all visitors, maintaining an accurate log of visitor records.
  • Promptly assist and direct visitors to their required location or contact within the building.
  • Answer the telephone and on-site intercom system for tenant queries in a professional manner.
  • Maintain an up-to-date reception operations manual of reception processes and procedures.
  • Ensure the reception desk is not left unmanned during building opening hours.
  • Deal with queries efficiently and professionally, directing them to third parties as necessary.
  • Sign in deliveries for tenants, documenting the delivery on required paperwork and obtaining a signature upon collection.
  • Acquire working knowledge of property systems and procedures to enable control during team member absences.
  • Complete log reports as required by the employer or building manager.
  • Ensure compliance with health and safety and fire precautions, adhering to company and site procedures.
  • Assist staff, tenants, and visitors in emergencies, abiding by company rules and terms.

Requirements

  • Excellent verbal and written communication skills.
  • General Education to GCSE standard or equivalent.
  • Reliable, helpful, and well-presented.
  • Strong customer service skills, with a pleasant telephone manner and efficiency in relaying messages.
  • Ability to deal with confidential information.
  • Good organisational and time management skills.
  • Careful and conscientious, with an aptitude for attention to detail.
  • Willingness and ability to learn on the job, with a keenness to undertake training and career development.
  • Solid corporate customer service experience.
  • A bubbly, positive attitude, and a visible passion for customer services.

Working Hours

08:00am-17:00pm

Salary

£31,286.00

Please see our Benefits Booklet for more information.