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Assistant Bar Manager

2 months ago

South East England, United Kingdom The Queens Head Piccadilly Full time £17

Job Summary:

  • Take full responsibility for the daily running and operation of the pub on your shifts.
  • Manage, lead, and motivate the team to deliver exceptional customer service and maintain a clean and welcoming environment.
  • Ensure guests receive the highest quality products, service, and experience when visiting our venue.
  • Ensure compliance with all company procedures and legislative regulations.
  • Create a fun and welcoming atmosphere for customers and staff alike.
  • Build relationships and drive business through excellent communication and interpersonal skills.
  • Influence staff and customers with amazing service and a positive attitude.
  • Maintain high standards of cleanliness, ensuring staff follow checklists and procedures.
  • Manage stock and cellar operations, including line cleans and inventory control.

Key Responsibilities:

  • Lead by example, demonstrating a high level of professionalism and integrity.
  • Manage conflicts and difficult situations in a fair and respectful manner.
  • Develop and maintain a positive and inclusive team culture.
  • Monitor and maintain accurate records of sales, inventory, and customer feedback.
  • Collaborate with colleagues to achieve business objectives and improve customer satisfaction.
  • Stay up-to-date with industry trends and developments, applying knowledge to improve operations and customer experience.

Requirements:

  • Proven experience in a similar role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
  • Fluent in English, both written and spoken.
  • Computer literacy within Excel, Google Sheets, and Drive.
  • Able to work evenings and weekends, as required.

Desirable Qualifications:

  • Personal License.
  • Experience in stock and cellar management.
  • Back-of-house knowledge.
  • Basic maintenance and DIY skills.
  • Conflict management experience.
  • SIA knowledge and understanding.
  • Cask ale management.
  • Beer, wine, and spirit knowledge.
  • Proficient in line clean.

Compensation:

  • Up to £16.75/hour.