Product Support Engineering Lead

4 weeks ago

Pitstone, United Kingdom Safran Electrical & Power Full time

Job Description

As a Product Support Engineering Lead at Safran Electrical & Power, you will be responsible for representing the aftermarket function both internally and externally on multiple programmes. You will lead technical investigations and work-packages consisting of multiple disciplined team members in support of internal and external customers. Your key responsibilities will include providing external customer technical communications, championing the customer internally, and producing internal reporting including aftermarket reviews to the senior leadership.

Key Responsibilities

  • Manage the Product Support work-packages of a multi-disciplined team as per PROMPT process under the supervision of the program
  • Adhere to program NRC/RC for aftermarket business plans
  • Deliver In-service Readiness packages
  • Analyze in-service and test data to identify source of equipment problems
  • Identify trends and lead corrective action programs on company products
  • Evaluate the aftermarket impact of proposed engineering changes
  • Maintain customer and end-user communications both verbally and written
  • Ensure the total support of internal and external customers
  • Instigate changes to internal and external product documentation and publications
  • Technically represent Safran Electrical & Power in front of customers and suppliers
  • Provide support for technical documentation, field service team and ILS function tasks
  • Plan in-service retrofits and recalls including costs
  • Accountable for in-service event resolution and products' improvement
  • Lead In-service investigations
  • Answer/support questions from customers (operators or repair stations)
  • Lead return of experience activities as well as reliability analysis of in-service products (NCR, field service reports, repair shop reports...) follow-up in-service events, risks and root cause analysis, synthesis and communication of return of experience to program team, follow-up of dashboards and KPI's (Reliability, Dispatch, testability, TTGF,...) against the contractual commitments.
  • Lead in-service resolution process from identification of problems, definition of containment/mitigation, definition of needs for repair solutions and retrofits until their application.
  • Participate to creation of improvement plans of maintenance operations in order to reduce maintenance costs and TAT
  • Define and approve in-service products' configurations and their different versions
  • Accountable for the airworthiness of the configurations
  • Lead the creation of means of support during in-service:
    • Make sure tech pubs are created (CMM, SIL, SB, ECR), including definition changes and repair shop change requests (Internal or Customers).
    • Maintenance tooling, in line or in shop, design and approval.
    • Spares: make sure of definitions, readiness and approval of technical catalogues and kits.
    • Training : make sure course material for use of the products are made available and deliver to candidates

Requirements

As a Product Support Engineering Lead, you will need to have a degree or HNC/HND preferably in Aeronautical Engineering or a similar discipline. You will also need to have technical (aerospace) / products knowledge, customer oriented mindset, English, TOEIC (600), technical documentation creation know how, knowledge and capability to enforce airworthiness regulations applicable to its activities, know how to create, propose and ease the selection between many technical solutions. Ideal applicants will be clear, logical and creative thinkers. The role also requires candidates who are self-motivated, accurate, and able to make difficult decisions. You will be required to work at other facilities worldwide. Ability to manage multiple projects concurrently, excellent leadership, influencing, co-ordination, teamwork and communication skills, project management and planning skillset, ability to travel to customers and suppliers, evidence of written English at interview stage.

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