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Cardiff, Cardiff, United Kingdom Sanderson Recruitment Full timeTechnical Claims Handler OpportunityOur client, a bespoke insurance company, is seeking an experienced Technical Claims Handler with a strong background in commercial property claims and possible legal litigation experience. The ideal candidate will have expertise in handling business interruption claims and providing exceptional customer support.Key...
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Cardiff, Cardiff, United Kingdom Sanderson Recruitment Full timeTechnical Claims Handler OpportunityWe are seeking an experienced Technical Claims Handler to join our client, a bespoke insurance company, in Cardiff. The ideal candidate will have a background in commercial property claims and possible legal litigation experience.This key role involves supporting customers by expertly handling their claims, with a focus on...
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Technical Claims Specialist
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Customer Care Specialist: Sensitive Claims
2 months ago
We are seeking a Customer Care Advisor to join our Sensitive Claims team, where you will play a vital role in supporting customers during their time of need. As a Customer Care Advisor, you will be responsible for managing a caseload of sensitive claims, providing empathetic support to customers, and ensuring that their needs are met through proactive and reactive contact.
Key Responsibilities- Manage a caseload of sensitive claims, providing timely and effective support to customers
- Use appropriate techniques to understand customer needs and preferences, and communicate effectively through various channels
- Ensure that all legislative, regulatory, and internal process knowledge is fully understood and applied
- Provide exceptional customer service, putting the customer at the heart of everything you do
- Strong communication and administration skills, with the ability to work effectively in a fast-paced environment
- Confidence in using a desktop or laptop and experience in using MS Office
- A caring and empathetic approach, with the ability to build strong relationships with customers
- Ability to work independently and as part of a team, with a flexible approach to working hours
- A competitive starting salary of £23,200
- A hybrid working arrangement, with the opportunity to work from home and in our Cardiff office
- A comprehensive training program, with ongoing support and development opportunities
- A range of benefits, including a generous pension contribution, life assurance, and private medical insurance
Legal & General is a leading financial services group, committed to building a better society for the long term. We are a welcoming culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. We strive to be open, mindful, and inclusive, and are always willing to discuss flexible working arrangements and reasonable accommodations for candidates with specific needs.
