Senior Account Manager

3 days ago

London, Greater London, United Kingdom Reward Full time
Job Title: Senior Account Manager

Join our team of experienced professionals at Reward, where we strive to be a global leader in customer engagement. As a Senior Account Manager, you will play a crucial role in helping brands create customers of the future.

Key Responsibilities:
  • Client Relationship Management: Manage a portfolio of top-tier retail clients, developing and maintaining strong, trust-based relationships to drive revenue growth and maximize account profitability.
  • Account Planning and Strategy: Develop strategic account plans, identifying upsell and cross-sell opportunities, and collaborating with internal teams to execute sales strategies.
  • Performance Monitoring and Reporting: Track key performance indicators, analyze sales metrics, and prepare regular reports on account status and sales activities.
  • Customer Satisfaction and Retention: Ensure high levels of customer satisfaction and retention by delivering exceptional service, exceeding client expectations, and addressing concerns in a timely and effective manner.
  • Team Collaboration: Collaborate with internal teams to deliver integrated solutions to clients, providing feedback and insights to inform product development and service enhancements.
  • Market Research and Analysis: Conduct market research to identify trends, opportunities, and threats, analyzing the competitive landscape and customer behavior to inform sales and marketing strategies.
  • Training and Mentoring: Provide guidance, support, and mentorship to account managers, sharing best practices, industry knowledge, and sales techniques to help team members succeed.
Requirements:
  • Substantial background in account management, with a history of exceeding lead targets.
  • Strong communication skills, with the ability to work effectively with clients and internal teams.
  • Proven creative problem-solving approach and strong analytical skills.
  • Proficiency with CRM software and a solid understanding of the advertising, loyalty, performance marketing, and digital media space.
  • A motivated self-starter, with a strong desire to move up within a sales organization.
Benefits:
  • Annual Leave: 25 days + bank holidays.
  • Company holiday: 3 additional days off between Christmas & New Years.
  • Flexible working options: 3 days a week from the office.
  • Pension: Hargreaves Lansdown – 6% matched contribution.
  • Employee share scheme.
  • Generous family-friendly cover.
  • Private healthcare - Bupa.
  • Income protection.
  • Critical illness cover.
  • Life insurance cover.
  • Dental cover.
  • Optical cover.
  • Yulife app for access to employee wellbeing and discounts.
  • Perks at Work, cashback/discount shopping site.
  • Employee referral scheme.
  • Salary sacrifice program.
  • Volunteering program.
  • Company events and team socials.

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