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Senior Technical Leader
2 months ago
We are seeking a highly experienced Senior Technical Leader to join our Digital Servicing team at Capital One. As a key member of our team, you will be responsible for driving innovation and engineering excellence across the organization.
Key Responsibilities- Serve as an authoritative engineering expert across functional and non-functional requirements, and a problem solver to our engineering teams across Digital Servicing.
- Guide the evolution of our Digital Servicing channels to support business growth and evolving customer needs. In partnership with the Product Sponsor, co-chair the Digital Servicing Centre of Excellence.
- Be a role model for engineers at all levels looking to grow in the Individual Contributor career track.
- Articulate and evangelize a bold technical vision, develop and execute our digital servicing technology strategy, in collaboration with our overall digital strategy.
- Be an advocate for modern technologies and patterns, sharing customer and engineering benefits to gain buy-in (working closely with leaders, other SMEs, and engineers).
- Champion a culture of engineering excellence, continuous improvement, and being well managed, using opportunities to reuse and innersource solutions where possible.
- Strike the right balance between lending expertise and providing an inclusive environment where others' ideas can be heard and championed; leverage expertise to grow skills in the broader Capital One team.
- Part of your role can be actively hands-on, building POC's, investing in Tier 0/1 capabilities, or pairing/teaching other engineers, decomposing complex problems into practical and operational solutions.
- As a naturally curious leader, stay abreast of advances in Mobile and Web technologies.
- Lead the way in creating next-generation talent for Tech, mentoring internal talent and actively recruiting external talent to bolster Capital One's Tech talent.
- Operate as a trusted advisor for across Digital Servicing, helping to shape use cases and implementation in an unified manner.
- Build strong relationships across the UK and into the Enterprise to influence and drive adoption of best practices.
- Ensure the Mobile App remains scalable, resilient, and delivers a best-in-class customer experience.
- Exhibit a deep understanding of security best practices, compliance requirements, and emerging threats. Ensures the development and operation of secure and compliant systems, influencing security standards and practices across multiple teams.
- Design and implement comprehensive observability solutions across Digital Servicing that provide deep insights into the behaviour, performance, and health of complex distributed systems.
- Recognized as a leading expert in Digital Servicing, with deep understanding of industry trends and how they can be leveraged by the business to inform our strategic direction.
- A technology expert with deep expertise in Mobile, Java and AWS cloud technologies, with some experience of Web technologies.
- Proficient in software development principles, patterns, and practices. Able to drive the adoption of modern software engineering methodologies and tools, ensuring consistency and quality across teams.
- An effortless communicator across tech, architecture, product and other senior stakeholders, both within the UK and across the wider Enterprise.
- An inspirational leader, coach and mentor for a broad engineering group.
- Able to set and deliver a strategy for digital servicing in partnership with our product team.
- Experienced in the full life cycle of software delivery, including operational ownership (SRE).
- Able to provide expert guidance and problem-solving across all digital servicing channels.
