Lodge Manager

4 weeks ago


Handforth, Cheshire East, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our residents.

Key Responsibilities
  • Manage the maintenance of the property, ensuring that all facilities and services are provided to a high standard.
  • Provide a first-class service to residents, responding to their needs and concerns in a timely and professional manner.
  • Liaise with contractors, suppliers, and other stakeholders to ensure that all aspects of the development are running smoothly.
  • Organise activities and events for residents, promoting a sense of community and social interaction.
  • Manage the administration of the development, including scheduling maintenance, completing health and safety checks, and maintaining accurate records.
Requirements
  • Experience of working in a similar role, preferably in the retirement living or social housing sector.
  • Excellent customer service skills, with the ability to work with people of all ages and backgrounds.
  • Strong administration skills, with experience of using Microsoft Office applications, including Excel and Outlook.
  • Ability to work independently, using your own initiative and making decisions as required.
  • Good communication and interpersonal skills, with the ability to work effectively with colleagues, residents, and other stakeholders.
What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays.
  • A day off on your Birthday.
  • Life Assurance.
  • Eye Care reimbursement.
  • Colleague Introduction reward scheme.
  • Professional development and qualifications.
  • Thorough induction and ongoing training.

We are committed to providing a supportive and inclusive work environment, where all employees feel valued and empowered to succeed. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.


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