Returns Coordinator
4 days ago
An exciting opportunity has arisen with JMK Resourcing Solutions to join our team as a Returns Administrator. The ideal candidate will have experience processing returns in a manufacturing, product, or distribution environment.
We are a business that manufactures products for a wide range of customers, and product quality is a key element of our business. This role will play a vital part in ensuring we maintain our high standards of product quality.
Job OverviewSupport the Product team by analysing and processing quality and returns data to resolve customer queries and feedback improvements into the product development cycle.
Key Responsibilities- Manage the product return process for National accounts with a long-term goal to minimise product returns.
- Work closely with the manufacturing team and factories to resolve product issues arising at inspection.
- Resolve customer queries and issues by providing responses on websites and portals.
- Proactively assist the product team in product improvement opportunities.
- Proficient in Outlook and Excel.
- Good oral and written communication skills.
- Confidence in communicating with external customers and internal stakeholders.
- Previous experience of working with product / distribution, or warehousing.
- Strong attention to detail and ability to produce accurate work.
- Willingness to learn and adapt.
- Organised approach.
8:00am - 5:00pm Monday to Thursday and 8:00am - 4:00pm Friday.
On-site parking available.
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