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Digital Sales Team Member

2 months ago

Sunderland, Sunderland, United Kingdom Hays Travel Full time

About the Role

We are seeking a highly motivated and sales-driven individual to join our Digital Sales Team as a Virtual Contact Centre Sales Advisor. As a key member of our team, you will be responsible for engaging with customers who have shown an interest in booking a holiday with Hays Travel.

Key Responsibilities

  • Engage with customers to identify and meet their holiday needs
  • Build rapport with customers to gain trust and commitment
  • Conduct research to find the perfect holiday for customers
  • Accurately input information to book a holiday on various supplier systems
  • Provide excellent customer service to gain customers' trust
  • Add value to customers' experience by arranging extras such as transfers, insurance, and experiences
  • Conduct daily call backs with customers to ensure satisfaction
  • Achieve individual performance targets and sales objectives
  • Adhere to company policies and procedures

Requirements

  • Excellent organisational skills
  • Proven track record in sales
  • Ability to negotiate and achieve desired outcomes
  • Strong administration skills with excellent time management skills
  • Ability to listen and engage with customers
  • Impeccable attention to detail and high levels of accuracy
  • Excellent communication skills and telephone manner
  • Ability to work in a fast-paced sales environment
  • Excellent descriptive skills for selling over a digital platform

About Hays Travel

Hays Travel is the UK's largest independent travel agency, specialising in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. Our company values are embedded in our SMILE values: Supportive, Motivational, Innovative, Loyal, and Excellence.