Service Retention Professional

2 weeks ago


Droitwich, Worcestershire, United Kingdom Land Rover Droitwich Full time

Job Opportunity

We are seeking a highly skilled Service Retention Professional to join our Land Rover Droitwich team. The successful candidate will be responsible for ensuring customer satisfaction and loyalty, while driving sales growth and revenue.

Key Responsibilities

  • Manage customer relationships and resolve any issues in a professional and timely manner.
  • Accurately record and update customer information in our database.
  • Develop and implement strategies to increase customer retention and loyalty.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
  • Provide exceptional customer service and support, ensuring a positive experience for all customers.
  • Stay up-to-date with industry trends and best practices to continuously improve our services.

About You

  • You have excellent communication and organizational skills, with the ability to work independently and as part of a team.
  • You are self-motivated and target-driven, with a passion for delivering exceptional customer service.
  • You are proficient in using Microsoft Office and have a basic understanding of the motor trade industry.
  • You are a team player who is able to work collaboratively with colleagues to achieve common goals.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow in your career.
  • A dynamic and supportive work environment.
  • The chance to work with a leading brand in the motor trade industry.


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