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Assistant Store Manager

2 months ago

Ellesmere Port, Cheshire, United Kingdom Hackett London (Retail) Full time

About Hackett London (Retail)

We are a luxury fashion retailer dedicated to delivering exceptional customer experiences and driving sales through our team's passion and expertise.

Our Vision

We strive to create a dynamic and inclusive work environment that fosters creativity, quality, and attention to detail in every aspect of our business.

Key Responsibilities

  • Team Management
    • Lead and develop a high-performing sales team, ensuring they are equipped to deliver exceptional customer service and drive sales growth.
    • Collaborate with the Store Manager to set and achieve commercial targets, and implement action plans to ensure brand image consistency.
  • Sales
    • Drive sales growth through product knowledge, team management, and customer engagement.
    • Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to increase sales.
  • Customer Experience
    • Deliver exceptional customer service, ensuring every client feels valued and supported.
    • Build customer loyalty through personalized service and attention to detail.
  • Shop Operations
    • Ensure compliance with procedures, including inventory management, stock control, and cash handling.
    • Manage team schedules, monitor sales and customer service performance, and maintain a clean and organized store environment.

Requirements

  • Education
    • Degree in Business Administration and Management (desirable).
  • Experience
    • Fashion retail experience, minimum two years.
  • Skills
    • Fluent English, level B2 (minimum).
    • Team building skills.
    • Results-oriented.

What We Offer

  • Uniform
    • A stylish and professional uniform provided by the company.
  • Discounts
    • A staff discount across all AWWG brands in Europe.
  • Commissions
    • A monthly commission system where the more you sell, the more you earn.
  • Career Growth Opportunities
    • Significant opportunities for career progression and personal growth within the company.
  • Access to Perkbox
    • An exclusive platform offering various perks and discounts.
  • Life Assurance
    • A comprehensive life assurance program.