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Client Success Professional

2 months ago

Guildford, Surrey, United Kingdom NET Recruit Full time
About the Role

We are seeking a highly skilled Client Success Executive to join our team at NET Recruit. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with current and potential clients, understanding their needs and providing tailored solutions.
  • Product Demonstration: Demonstrate new products and features to clients, ensuring they align with their needs and goals.
  • Query Resolution: Be the primary point of contact for client queries, resolving issues in a proactive and effective manner.
  • Onboarding: Manage the onboarding process for new clients, ensuring a seamless transition and maximum impact.
  • Knowledge Development: Build a solid understanding of our service and systems, enabling you to provide expert support to clients.
Requirements

To be successful in this role, you will need:

  • Previous experience in client relationship and account management within a B2B context.
  • Strong proficiency in CRM systems and data management tools.
  • Excellent communication and interpersonal skills.
  • Ability to learn and comprehend new systems and technologies.
  • Problem-solving skills and ability to work effectively in a team.
What We Offer

We offer a competitive salary of up to £30,000, depending on experience, as well as a hybrid working model and excellent career progression opportunities. Our company values employee learning and development, providing market-leading training to help you maximize your potential.