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Retail Team Leader

2 months ago

High Wycombe, Buckinghamshire, United Kingdom National Trust Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Retail Team Leader. As a key member of our team, you will be responsible for supporting the day-to-day management of our property retail operation, ensuring it is commercially successful and consistently exceeds our visitors' expectations.

Key Responsibilities

  • Monitor stock and merchandise products to achieve stretching financial targets
  • Lead by example when it comes to maximising our profitability and income
  • Supervise paid and voluntary retail staff
  • Work effectively alongside colleagues elsewhere in the property to deliver great service to visitors

What We're Looking For

  • A customer-focused individual with a positive attitude
  • Good people skills
  • Ability to lead, support, and develop a team
  • A team player who can work on their own initiative
  • A well-organised and adaptable individual
  • Confidence dealing with a variety of situations, including complaints

Benefits

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest, and your children (under 18)
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts, such as gym memberships, shopping discount codes, and cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

About Us

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's essential that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.